+420 608 718 349
maison@maisondidee.com

Last Update: 9th April 2026

Work Hours Monday – Friday (9:00 – 17:00) Prague, Central European Time (CET) → UTC +1
Services provided outside of regular work hours and work days will be charged with double the hourly rate.
Work/services provided outside of regular work hours and work days, as defined by national bank holidays in the Czech Republic, may be subject to an increased hourly rate of up to double the standard hourly rate. MAISON D’IDÉE is not obliged to provide work/services outside of its regular business hours. If the customer requests work/services to be performed outside regular business hours, or requests expedited handling of a work/services earlier than the standard reaction times defined for the applicable Service Tier, MAISON D’IDÉE will inform the customer that such work may be subject to the increased hourly rate. Any agreement to perform work/services outside regular business hours or to prioritize a work/services earlier than the standard reaction times shall be deemed confirmation by the customer that the work/services may be billed at the increased hourly rate.
Service Tiers & Monthly Fees Tier I
Priority Partner		 Tier II
Growth Partner		 Tier III
Project Partner
Monthly turnover (12-month average) Above  > 7,000€ / month 3,000€ – 7,000€ / month Below < 3,000€ / month
OR Monthly Service Fee 2,000€ / month 1,000€ / month 500€ / month
Reaction Time Within the same calendar week Within 2 calendar weeks Within 3 calendar weeks
Request Deadline for Priority Window Thursday 12:00 CET (for same-week execution) According to production schedule within tier window According to production schedule
Work/services Capacity per Request Up to 2 mandays Up to 2 mandays 1–2 mandays
Typical Start of Work 2–3 business days Within tier reaction window Within tier reaction window
Suitable For Ongoing campaigns,
full-service marketing support		 Regular graphic service support Occasional or seasonal projects
All prices exclude VAT
For new customers or customers without a 12-month cooperation history, the initial Service Tier will be determined based on the customer’s expected needs and anticipated scope of work/services. Where possible, the Service Tier will be agreed mutually between MAISON D’IDÉE and the customer. If no agreement is reached, or if the appropriate Service Tier cannot be clearly determined at the start of the cooperation, MAISON D’IDÉE reserves the right to assign the customer to Tier III (Project Partner) by default.
The customer may subsequently upgrade to a higher Service Tier by subscribing to the applicable Monthly Service Fee. MAISON D’IDÉE will review the Service Tier classification after the first three months of cooperation and may adjust the classification based on the actual volume and nature of work/services provided. Any such adjustment will be communicated to the customer. For the avoidance of doubt, the final determination and classification of the applicable Service Tier rests with MAISON D’IDÉE.
Work/services Capacity & Scope Definition Estimated Scope Examples
Small work/services 0.25–1 manday Minor graphic edits, banner resizing, copy adjustments
Medium work/services 1–2 mandays Landing page design, campaign visuals, newsletter creation
Large work/services 3+ mandays Brand identity, campaign concept, website design, video production
Work/servicess exceeding 2 mandays are scheduled individually regardless of the assigned Service Tier. The reaction times and start-ofwork estimates defined in the Service Tiers apply primarily to work/servicess within the “work/services Capacity per Request” limit. Work/servicess exceeding this capacity are considered larger projects and require separate evaluation and capacity planning by MAISON D’IDÉE. The scheduling, start date and delivery timeline for such work/servicess will be determined by MAISON D’IDÉE based on the estimated scope of work/services, current production capacity and project priorities, and will be communicated to the customer.
The final classification of a work/services (Small / Medium / Large) and the estimated scope of work/services are determined by MAISON D’IDÉE based on the complexity and requirements of the request. If the scope of work/services exceeds the initial estimate, MAISON D’IDÉE reserves the right to reclassify the work/services and schedule the work/services accordingly.
Reaction Time The period within which MAISON D’IDÉE confirms receipt of a customer’s request, reviews its feasibility, and provides a preliminary estimate for the scheduling or start of the requested work/services in accordance with the production schedule and capacity of the respective Service Tier. Reaction Time does not represent the delivery time of the final work/services, the first draft, or any completed output.
The Reaction Time period begins only once MAISON D’IDÉE has received a complete and sufficiently clear brief together with all materials, information, and inputs necessary to perform the requested work/services. If the provided brief or materials are incomplete, unclear, or require clarification, the Reaction Time period will commence only after such deficiencies have been resolved.
Standard Hourly Rate Card Scope Definition (Hourly Work Includes) Hourly Rate (EUR)
Graphic Design Visual layouts, campaign visuals, key visuals, social media creatives, print materials, banner adaptations, presentation design €
Packaging Design Packaging concept, dieline design, label design, production-ready artwork, print coordination €€
Creative & Strategy Advisory Brand strategy, campaign concepting, creative direction, positioning workshops, marketing consulting, communication strategy €€€
Photography (Production & Postproduction) Art direction, photoshoot execution, image selection, retouching, color grading €
Web Design (UX/UI) Website concept, wireframes, UI design, landing page design, user journey optimization €
Front-End Development Implementation of the visual and interactive part of a website or application. Includes HTML/CSS coding, responsive layouts, UI implementation, animations, CMS theme customization, and browser/device optimization. €€
Back-End Development Server-side programming and system architecture. Includes database setup and management, API development and integration, CMS configuration, authentication systems, e-commerce logic, custom functionality, and performance optimization. €€
The specific hourly rates applicable to the provision of work/services in each category are defined in the applicable price quote or rate card provided to the customer. In the event of any discrepancy, the rates specified in the relevant price quote shall prevail.
All prices exclude VAT
Terms and Definitions
Billing All hourly rates are exclusive of VAT.
One billable hour equals 60 minutes of professional service time.
Time is tracked and billed in 15-minute increments (rounded to the nearest quarter hour).
Work outside standard business hours may be billed at an increased rate (e.g., 1.5× or 2× standard rate).
Project-based pricing may be offered for clearly defined scopes.
Large-scale productions (e.g., video production, complex e-commerce platforms) are quoted individually.
Manday Mandays represent an estimate of production capacity required for the provision of work/services and do not necessarily correspond to consecutive calendar days. The allocation, distribution, and scheduling of mandays are determined by MAISON D’IDÉE based on the production schedule, project priorities, and current operational capacity.
Work/servicess exceeding 2 mandays are scheduled individually regardless of tier.
Additional Terms Monthly average turnover is calculated from the preceding 12 months of invoiced services.
Tier classification is reviewed quarterly.
Customers not meeting turnover thresholds and not subscribing to a monthly service fee will receive deadlines strictly according to the agency’s current production capacity, without guaranteed reaction times.
Additional Billable Elements The following items are not included in standard hourly rates and will be quoted and billed separately, subject to prior customer approval:
Sketch-fee is non-refundable. Payment of sketch-fee does not transfer any rights or license for use of provided artwork.
Purchase of licenses for stock photography, stock video footage, and audio files (including music, sound effects, voice-over libraries).
Licensing of fonts, typefaces, and commercial font families.
AI tool credits or usage fees required for video production, image generation, or content processing.
Commissioning of custom illustrations, artwork, or specialist creative production.
Premium plugins, software licenses, and third-party digital tools.
Printing, media buying, hosting, domain registration, and other external production costs.
All third-party costs will be invoiced at actual purchase price unless otherwise agreed.
Administrative handling fees may apply for coordination facilitation or management of complex third party productions or services such as printing media production development hosting or other external suppliers. This fee may be calculated as a percentage of the third party costs for example up to 15 percent or as a flat rate and will be specified in the applicable price quote where possible. If the customer requests MAISON D’IDÉE to coordinate facilitate recommend or arrange third party services whether as part of the agreed scope of work or during the provision of services the customer acknowledges that such coordination may be subject to administrative handling fees. Where such coordination or facilitation is requested during the provision of services and was not originally included in the price quote the customer request shall be deemed acceptance that administrative handling fees may apply. Where appropriate MAISON D’IDÉE may alternatively provide a separate quotation for such coordination services. Unless otherwise agreed third party services are provided directly by the respective third party suppliers and MAISON D’IDÉE does not assume responsibility for their performance delivery times or quality. MAISON D’IDÉE acts only as an intermediary or coordinator where requested by the customer.
Additional billable elements may also include any other costs, expenses, fees or remuneration of MAISON D’IDÉE or third parties incurred in connection with the provision of work/services, provided that such costs have been communicated or made available to the customer in advance, or arise based on the customer’s request, instructions, or approved scope of work/services.

General Terms and Conditions

The company MAISON D IDEE Prague s.r.o., with its registered seat at V Chotejně 765/15, Hostivař, 102 00 Praha, the Czech Republic, ID No. (IČO) 06100341 (“MAISON D’IDÉE“) issues general terms and conditions as follows:Introductory Provisions

  1. These General Terms and Conditions (“GTCs”) outline the rights and responsibilities of the parties involved in the agreement on the provision of work/services concluded between a customer (whether individuals or businesses) (“customer”) and MAISON D’IDÉE according to these GTCs. For these GTCs, work/services means, primarily but not exclusively, those work/services listed at https://www.maisondidee.com/
  2. MAISON D’IDÉE will ensure the professional delivery of work/services.

Order, Price quote and Agreement

  1. To express interest in the work/services of MAISON D’IDÉE, customers can place an order. If a third party is to be invoiced for the work/services, such a requirement must be stated at the time the quote is requested.
  2. Any customer who places an order with MAISON D’IDÉE will be held liable for the payment of that order. The price quote will apply only to the assignment stated in such a quote.
  3. By accepting MAISON D’IDÉE’s price quote in writing (by e-mail is sufficient) the customer orders the work/services from MAISON D’IDÉE and enters into an agreement on the provision of work/services with MAISON D’IDÉE (“Agreement“). By entering into the Agreement, the customer accepts and agrees to these GTCs. These GTCs form an integral part of the Agreement.
  4. The cost for the creative design sketches (“Sketch Fee“) may be included in the overall price for the work/services provided by MAISON D’IDÉE or priced separately and will be specified in the price quote. The customer is obliged to pay Sketch Fee priced separately for any creative design sketches (which were originally expected to be included in the work) that the customer ultimately decides not to choose after the sketches are completed.
  5. The price for work/services is determined by multiplying the hours spent on work/services and the price according to the price list provided to the customer as a part of the price quote unless otherwise stated in the price quote.
  6. The price for third-party licenses, including but not limited to photos from a photo bank, music, models, actors, and other personnel required for work/services, are included in the overall price for the work/services provided by MAISON D’IDÉE. This provision applies only in cases where MAISON D’IDÉE has expressly committed to providing such licenses for the given work/services. By including these costs in the overall price, MAISON D’IDÉE aims to provide its customers with complete transparency and clarity regarding the total cost of the work/services.
  7. The price quote is valid for 30 days from its issue.
  8. Price quotes exclude all taxes (e.g. VAT).
  9. Copywriting and translation services provided by external suppliers are not included in the price quote and will be calculated and billed separately.
  10. Fonts used, that are not supplied by the customer, are not included in the price quote and will be calculated and billed separately.
  11. Any changes requested by the customer that result in additional charges (e.g. for work/services, sketches, fonts, etc.) will be reflected in an updated price quote from MAISON D’IDÉE. In addition, MAISON D’IDÉE reserves the right to adjust the quoted price if significant changes or unforeseen circumstances beyond their control occur.

Payment conditions

  1. MAISON D’IDÉE may request an advance payment from the customer for any part of the work/services, including the Sketch Fee.
  2. MAISON D’IDÉE sends for approval a monthly report to customers who have established a reporting system for the services rendered in the first working week of the calendar month following the month in which the services are provided. The customer has 5 working days from the date of its receipt to review and approve the report or raise any objections. In the event of no response from the customer after this timeframe, the report is considered to be approved by the customer and MAISON D’IDÉE is authorized to issue an invoice.
  3. MAISON D’IDÉE will promptly issue invoices for services rendered, based on the price calculated under sections 6-13, upon delivery of sketches, work, or services. For customers who have established a reporting system, invoices will be issued for services outlined in the report upon receipt of approval or after a 5-day review period without response.
  4. Invoices are due within 30 days of issue in EUR unless MAISON D’IDÉE and the customer agree otherwise.
  5. In case of late payment, MAISON D’IDÉE will charge an additional 0.01% interest on the outstanding balance for each calendar day the payment is delayed. Said interest will be charged automatically and without notice of default.
  6. If the price is not paid within the period stated in par. 17 hereof, MAISON D’IDÉE will stop accepting new assignments from the customer and stop providing work/services already in progress until the amount owed has been paid in full.

Rights and obligations

  1. The customer is responsible for ensuring the accuracy of all provided information and materials necessary to complete the assignment.
  2. The customer is responsible for obtaining the rights to use of all information, materials and texts provided to MAISON D’IDÉE.
  3. The customer is responsible for acquiring the rights to use any supplied font. MAISON D’IDÉE provides a resource for customers to acquire the font.
  4. If, in the customer’s opinion, a design supplied does not comply with the assignment, MAISON D’IDÉE is still authorized to invoice at least half of the total price, plus any costs already incurred.
  5. MAISON D’IDÉE retains the right to use all work delivered and paid for its publicity purposes. The gives MAISON D’IDÉE consent to use the customer’s data as a reference.

Delivery of the work

  1. MAISON D’IDÉE provides the work in output format suitable for printing or final use, such as printable PDFs for packaging, compressed videos, websites, logos, etc. The customer acquires the ownership right to these outputs at the moment of full payment of the purchase price. Unless agreed otherwise, these files do not include open-source files used for creation (e.g., Adobe Illustrator, Photoshop, Premiere, After Effects, Indesign, 3ds Max, Figma, etc.). The ownership of these files remains with MAISON D’IDÉE, and the customer purchases only the work (final output). Any additional arrangements for source files must be agreed upon separately with MAISON D’IDÉE.
  2. The work will be sent to the customer’s provided email address, with a convenient link to MAISON D’IDÉE’s cloud storage (Dropbox) for easy access to download the files. MAISON D’IDÉE aims to send the email on the same day the work is finished as part of their standard procedure. Please note that MAISON D’IDÉE does not guarantee the retention of the files beyond 30 days.
  3. Delivery times provided are estimates and may be subject to delays or changes due to external factors. In such cases, the customer is not entitled to a price discount.
  4. The customer will have no rights to possess or use the work until the customer pays the price.
  5. Complaints will only be assessed if provided by email within 5 days after delivery of the work.

License

  1. Upon completion of all obligations under these GTCs have been met including full payment for the work/services, and regardless of the validity of these GTCs, MAISON D’IDÉE grants the customer:
    1. an irrevocable exclusive license for any use of the Front-End work or its part created by MAISON D’IDÉE, excluding source code; territorially and materially unlimited; valid for the duration of the MAISON D’IDÉE’s IP rights; and
    2. an irrevocable non-exclusive license for any use of the Back-End work or its part (e.g. source code) created by MAISON D’IDÉE; territorially and materially unlimited; valid for the duration of the MAISON D’IDÉE’s IP rights. If the work has been created collaboratively or if any part of it has been created by a third party and MAISON D’IDÉE has only been granted the IP rights (right to use it), then MAISON D’IDÉE grants the customer a sublicense. This sublicense is limited to the extent of the license that has been granted by the third party to MAISON D’IDÉE. To ensure transparency, MAISON D’IDÉE will provide the customer with the scope of these rights.
  2. MAISON D’IDÉE does not provide any licensing or ownership rights to sketches, as part of the design process covered by the sketch, even if the customer has paid a sketch fee for the sketch within the meaning of clause 16.
  3. The customer is entitled to grant third-party permission to use the work within the scope of the granted license (sublicense) or transfer the rights from the license to an assignee only with the prior written consent of the MAISON D’IDÉE.

Duration and termination of the Agreement

  1. The Agreement is concluded for an indefinite period.
  2. The Agreement can be terminated exclusively by written Agreement; by written notice; or by the withdrawal; under the reasons and terms of these GTC.
  3. Each party may terminate the agreement by written notice if the other party fails to fulfil its obligations under these GTCs. The notice period for written termination is 1 month from the delivery of the notice.
  4. Each party may terminate the agreement by withdrawal if the other party engages in any illegal or unethical activities. The withdrawal is effective on the day of its delivery to the customer. The parties do not return to each other what they already provided.
  5. In case of premature termination of the work/services (before its completion), MAISON D’IDÉE‘s right to receive the price remains unaffected. MAISON D’IDÉE will invoice and the customer is obliged to pay at least half of the total price, plus any costs already incurred.
  6. The termination of the Agreement does not, in any way, affect those agreements which by their nature are supposed to last even after its termination, in particular the right to price for work/services or compensation for damage.

Responsibility

  1. MAISON D’IDÉE will not be held responsible for any loss or damage to work once it has been delivered to the customer.
  2. MAISON D’IDÉE will not be liable for any indirect, consequential, or punitive damages arising from the use of their products or services.
  3. MAISON D’IDÉE will not be liable for errors in the text/copy or for the translation of these errors after approval of the customer.
  4. All cases of force majeure that render the fulfilment of the agreement impossible discharge MAISON D’IDÉE from any obligation or responsibility. Under no circumstances may force majeure result in compensation.

Confidentiality

  1. In addition to the foregoing limitations, the customer will (i) keep MAISON D’IDÉE’s confidential information strictly confidential, (ii) take all the same steps to protect the confidentiality of MAISON D’IDÉE’s confidential information as it takes to protect its confidential information, which will in no event be less than reasonable steps, and (iii) not use MAISON D’IDÉE’s confidential information for any purpose other than per this Agreement and (iv) not disclose MAISON D’IDÉE’s confidential information or the terms or conditions of this Agreement without the prior written approval of the MAISON D’IDÉE (other than to those of the party’s representatives who must know such information for the party to perform under the Agreement or enforce its rights hereunder). As used herein, “representatives” means (i) employees of the receiving party; (ii) attorneys, accountants, or other professional business advisors and, additionally, (iii) employees of receiving party affiliates, and (iv) employees of any entity who are directly involved in the performance of obligations under this Agreement. The receiving party will be responsible for any breach of the terms of this Agreement caused by its representatives.

Governing Law

  1. In cases of disputes or exceptional circumstances, customers are encouraged to contact  MAISON D’IDÉE to discuss alternative arrangements.
  2. Any disputes or claims arising from the agreement will be subject to the laws of the Czech Republic.
  3. These GTCs become valid and effective on the day they are delivered to the customer by email separately or as a part of the price quote.
  4. By entering into this Agreement, the customer confirms that they have carefully read and agreed to all the terms and conditions stated in these GTC.
  5. MAISON D’IDÉE has the right to modify the GTC at its discretion. The GTCs that were in effect at the time of the Agreement’s formation govern the relationship between the parties.
  6. Legal relationships not regulated by these GTCs are governed by the applicable legal regulations of the Czech Republic.
  7. MAISON D’IDÉE, in connection with the processing of personal data of persons, acts on behalf of the customer, contact persons of the customer or the customer as a natural person – entrepreneur, his contact persons in the position of operator following Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons in the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC (General Data Protection Regulation) (“GDPR“). According to Art. 13 and 14 GDPR MAISON D’IDÉE has published information on the processing of personal data on cookie. The parties agree that the customer is obliged to provide information on the processing of personal data by the MAISON D’IDÉE following Art. 14 GDPR to all natural persons whose personal data the customer provided to the MAISON D’IDÉE.